Refund policy

Our 30-Day Guarantee
If you’re not happy with your EasyClip for any reason within 30 days of delivery, email us at hello@tryavyren.com with your order number and we’ll refund you in full. You don’t need to send the product back. The guarantee is limited to one claim per customer.

Your legal right to cancel
You also have the legal right to cancel your order within 14 days, starting the day after you receive it, without giving a reason. To cancel, email hello@tryavyren.com with your name, order number and the date you received your order. You may use the model cancellation form below, but you don’t have to. You do not need to return the product. We’ll refund the full price you paid, including standard delivery, within 14 days of you telling us you wish to cancel.

Faulty or damaged items
If your item arrives damaged or develops a fault, email us within 30 days of delivery with a photo, and we’ll offer a full refund or a replacement. This doesn’t affect your rights under the Consumer Rights Act 2015.

Cancelling before dispatch
If your order hasn’t been dispatched yet, email us and we’ll cancel it and refund you in full.

How refunds are paid
Refunds are made to your original payment method. Depending on your bank, they can take 5–10 working days to appear.

Model cancellation form
To: Avyren, [YOUR BUSINESS ADDRESS], hello@tryavyren.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date:

Your statutory rights are not affected.