Shipping Policy

Shipping Policy

Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local courier handling. Please note this is an estimate, not a guarantee — occasional delays can occur due to customs processing, courier delays, or high-demand periods (e.g. sales events, holidays).

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Delayed or Lost Orders
If your order hasn't arrived within [12–14] business days of dispatch, please contact us at [support email] and we'll investigate with our shipping partner.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer, though we're happy to help resolve this where possible.

Questions?
Contact us at [support email] or [contact page link] and we'll get back to you within [24–48 hours].